Frequently asked questions

Because an automatic estimate is almost always wrong. The correct price depends on the property size, the actual condition, the access, and the exact scope you need. We ask a few questions, understand the job properly, and then send you a written quotation. That is fairer to you, and it means the price we quote is the price you pay.

Submit a booking request with your requirement, or call or WhatsApp us. A coordinator will contact you, usually within 30 minutes during business hours, and send a written quotation after understanding the job. There is no obligation to proceed.

Only if the site is materially different from what was described, and only with your agreement before we continue. We will never increase a price after the work is finished. That commitment is written into our terms and conditions.

Yes, per visit. Scheduling and travel become predictable and the property never falls far enough behind to need rescuing, so each visit takes less time. Most households start with one deep clean and then move to a fortnightly or monthly schedule.

Cash on completion, bKash, Nagad or bank transfer. Contract clients are invoiced monthly. We issue a proper numbered invoice for every job, including household ones.

Two to three days is comfortable for a standard clean. Deep cleaning with a large team is best booked a week ahead, and ten days before Eid or during the winter wedding season. Same-day service is often possible — call us and we will tell you honestly whether we can do it.

Someone should be present at the start to let the team in and confirm the scope, and at the end for the supervisor walk-through. You do not need to stay throughout. Many customers hand over to building security, a caretaker or a family member.

Yes. We bring all machines, chemicals, cloths and equipment. We only need access to your water supply and electricity. If either is unavailable, tell us in advance because it changes the method and the timing.

Yes, and it usually costs less than separate appointments. Sofa, carpet and mattress cleaning are commonly combined, as are kitchen and bathroom deep cleaning. Tell us everything you want covered when you request the quotation.

Yes. Friday is one of our busiest days because families are at home to supervise. Public holidays and the days before Eid are in very high demand, so book those well in advance.

Yes, free of charge up to 12 hours before the scheduled start. Inside 12 hours, or if the property is locked when the team arrives, a visit charge may apply to cover team mobilisation.

Yes. Every cleaner is verified against national ID, reference-checked and trained in-house before working in a customer property. Teams work under a supervisor and staff carry company identification.

The products we use in homes are selected to be effective but safe around children, elderly family members and pets. Where a stronger chemical is necessary — bathroom descaling, for example — we tell you the re-entry time and ventilate the area properly.

Yes, please do. Our staff are verified and supervised, but we recommend securing cash, jewellery and important documents before any service, exactly as any professional company would advise.

We will do our best to accommodate a preference, and it is a common request for bedrooms and bathrooms. Tell the coordinator when booking so the team can be assembled accordingly rather than changed on the day.

We are a registered business operating in Dhaka since 2016. Our staff are employed, trained and supervised, and we take responsibility for damage caused by our negligence subject to prompt notification as set out in our terms.

Regular cleaning maintains the surfaces you see. Deep cleaning dismantles and treats: fans come down, chimney filters come out, grout is acid-treated, furniture is moved, window channels are cleared. It needs machines, takes far longer, and is normally required once or twice a year.

Yes. Roughly half our work is commercial: corporate offices, bank branches, showrooms, restaurants, clinics, schools and warehouses, on daily, alternate-day or weekly contracts scheduled around your working hours.

Yes. Sofa and carpet cleaning is done in your home with portable hot-water extraction equipment. Nothing is taken away. Heavily soiled or water-damaged rugs can optionally be collected and washed at our facility.

Yes, as a separate service with its own trained technicians: cockroaches, bed bugs, termites, rodents, ants and mosquitoes, using approved chemicals with a written warranty period.

Yes, and it needs post-construction treatment rather than ordinary cleaning: cement film scraped and acid-treated off tiles, paint and putty removed from glass, protective film peeled and construction dust extracted from cabinets and channels.

Twice a year for a typical household, ideally once before and once after the monsoon. Buildings with heavy occupancy or older reservoirs should move to quarterly. If you cannot remember the last cleaning, it is overdue.

Gulshan, Banani, Uttara, Dhanmondi, Mirpur, Badda, Bashundhara R/A, Mohammadpur, Motijheel, Tejgaon and the surrounding areas, with dedicated local teams rather than one central crew. If you are just outside these, call us — we usually still can.

Yes. Weekly, fortnightly and monthly schedules for homes, and daily, alternate-day or weekly contracts for offices. Contract customers get the same team each visit, priority on dates and a single monthly invoice.

In Banani, often within the hour, because our office and equipment store are there. Elsewhere in Dhaka, same-day is usually possible for morning bookings subject to team availability. Call rather than using the form when it is genuinely urgent.

Tell the supervisor before the team leaves, or contact us within 24 hours. We will return and re-clean the area at no charge. This is a standing guarantee written into our terms, not a case-by-case favour.

Report it to the supervisor before the team leaves, or in writing within 24 hours. Damage caused by our negligence is our responsibility and we will resolve it. We are not liable for pre-existing damage or for wear that cleaning simply reveals.

Yes, before we start rather than afterwards. Dye transfer, bleach damage, heat-set ink and sun fading are permanent, and etched marble or glass can be improved but not fully reversed. We would rather set the expectation honestly than take your money for an impossible result.